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 SS7, C7, SIP, VOIP, SMS, MMS,
RADIUS, Cable, Satellite, LMDS, WIMAX, DIAMETER, WAP and more
Discover all of the secrets to the auditing and
assurance of telecom revenues at the SOURCE!!
Learn the concepts and buzzwords that
will allow you to TRULY UNDERSTAND AND ASSURE network activities and
use that knowledge to simplify and streamline ALL of your Revenue
Assurance Efforts.
Covers circuit, packet, voice,
data, content and VAS.
Guarantee: This 1 day course will
demystify network and give you the tools and confidence you need to
work with and assure network areas.
You can't claim to understand Telco
billing and assurance if they don't know this information!
This class is an absolute prerequisite for anyone
intended to get involved in telco revenue assurance, analysis ,
audit or management. This course provides you with all of the
buzzwords, concepts and other "tricks of the trade" that will make
it possible for you to understand, review and question the network
side of the revenue management equation.
DON"T miss this class.
NETWORK JARGON and
CONCEPTS SIMPLIFIED AND DEMYSTIFIED SO THAT ANYONE CAN UNDERSTAND
THEM.
Duration:
1 day
Who Should Attend?
 | Anyone involved in
the assurance of telco revenues or operations at ANY
LEVEL that need to understand how the network works,
and how billing is actually conducted |
| Revenue assurance
professionals who need to understand the processes,
terminology and vulnerabilities that underlie their
operational environment |
| Internal auditors
who want to be able to audit and review network
activities with integrity and confidence.
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| Regulatory compliance officers
and regulators interested in understanding the details behind
network activity and how to pinpoint compliance risk areas
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| Fraud managers and professionals
interested in understanding how to more effectively protect
network assets and better make use of their fraud management
systems
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Overview:
This course provides a comprehensive
review of the many different aspects of telecommunications revenue
management and the role played by network element components.
| Understanding the organizational structure of the network
operations teams and their roles and responsibilities related to
revenue capture and processing |
| The concept of the ‘revenue stream’ and the component parts
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| The two key service delivery models (circuit / packet) and the
revenue capture and processing architectures associated with each
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Key concepts, vocabulary and elements of the telco infrastructure
(shared for all revenue streams)
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Wired and Wireless media
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Capacities, service level management
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Fault, Performance and SLA Measurement and Delivery
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Fundamentals of circuit based revenue management
| Switches, CDRs, architectures and control environment |
| Control protocols and SS7
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| Key revenue capture and management practices for circuit based
business |
| Standard controls and risk exposures for circuit based revenues |
| Voice, Prepaid, Postpaid, Interconnect, Wireless, Wireline
differences and issues |
Fundamentals of packet and data revenue management
| Switches, gateways, routers and convertors, architectures and
control environments |
| Control protocols, IP, MMS, Java, SIP, WAP
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| Key revenue capture and risk exposures for data and packet based
revenues |
| Broadband, DSL, Satellite, VOIP, ISP, LMDS/MMDS, Microwave, SMS,
MMS, WAP and Streaming Services , differences and issues
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Standard controls and practices for the assurance and fraud
management for each of these service lines.
This course provides a comprehensive review of the key ingredients,
vocabulary and concepts associated with the network environment.
Knowledge of these fundamentals is CRITICAL to your understanding of
the vast majority of revenue assurance issues. This course is truly
a prerequisite to the rest of the curriculum.
Key Concepts:
Principles of circuit technology, how
to make and read a CDR, Key network controls and methods (Topology,
Security, Control Protocol, Transaction Control, CDR Generation
Sequence, CDR Generation, CDR Transport) ,
Media (wireless and wireline) characteristics and controls, History
of Circuit Technology, History of Packet Technology, How to assure
and bill circuit and packet transactions. Alternative billing
models for packet and their consequences. Command and control
protocols (what are they, how do they work, what do you need to know
to do a good job of assurance). Understanding SS7, SIP, IP, Radius,
Diamater, WAP and how to use them for assurance, Principles of
service delivery in non-voice domains. Concept of billing
architecture and product compliance.
GRAPA
Certification Credit
Successful completion of this course,
testing and experience verification will result in the student being
awarded GRAPA
Competency Credit for the following areas from the GRAPA "Body of
Knowledge":
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Principles of Network
Operations and Management |
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Telecommunications Media -
Capacities and Characteristics (Wireless and Wireline)
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Circuit vs Packet Based
Operations and Billing |
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Circuit Based Billing
Architectures and Controls |
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Control Protocol Principles
and Assurance |
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Control Protocols (SS7, IP,
MMS, SIP, WAP, RADIUS, DIAMETER) |
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Product Architectures
(Voice, Data, Wireless, Wireline, Interconnect, SMS, MMS,
WAP, VOIP, GPRS, 3G, Femtocell) |
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Anatomy of a CDR (How made,
how delivered, how assured) |
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Network Assurance (GRAPA
standard controls and methods) |
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Product Architectures
(Microwave, LMDS/MMDS, WiFi, WiMAX, Cable, Satellite,
Burstable) |
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Billing and Assurance
Architectures (Principles and Rationalizations) |
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Billing and Assurance
Architecture Design (Strategy and Implementation) |
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LOB Principles - Cable
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LOB Principles - Satellite
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LOB Principles - Microwave,
MMDS, LMDS |
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LOB Principles - Leased
Line, Burstable |
| * |
LOB Principles - Line of
Business Knowledge including Revenue Streams, Operations,
Business Models and Margin Analysis |
Prerequisite:
RA900 is
required before students can take this class
This class is prerequisite to any
other courses in the 'Core Curriculum" and most advanced courses.
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