| |
 |
|
Revenue Assurance
Academy |
|
|
|
Useful Links
|
|
|
|
|
|
RA902: NuSkool Breaks
(for the Old School Network)
 |
Mediation,
Postpaid, Interconnect, Fraud.
Take a FRESH LOOK at
your current practices!
Are there ways for you to accomplish the
same results (or better results) with less time, money and expense?
This class is designed to force you to
question your basic assumptions about what the appropriate level of
assurance for my traditional mediation, postpaid, interconnect and
fraud management areas?"
Learn how to leverage the GRAPA
standards, benchmarks and unique risk based management techniques to
reduce costs and free up resources for more critical RA activities.
|
|
 |
"Too much of the
traditional understanding of what revenue assurance is all about
is concerned with the implementation of expensive, redundant and
often ineffective implementation of "quasi-automated" assurance
systems that focus on the control of exactly those areas with
the least need for it." |
|
Duration:
1 day
Who Should Attend?
 | Anyone involved in
the assurance of telco revenues or operations
involving postpaid revenues |
| Professionals and managers
looking for ways to reduce the cost of revenue assurance
activity without increasing the risk of revenue loss
|
| Internal auditors
who want to be able to audit and review postpaid
billing operations and revenue recognition issues |
| Regulatory compliance and
regulators interested in understanding how to interpret existing
revenue reporting in the traditional areas, and how to better
identify and remedy compliance issues |
| Fraud professionals interested
in learning how to safegaurd the traditional CDR based revenue
streams |
Overview:
This course challenges "what
everybody knows to be true" about the assurance of revenues in the
traditional CDR/Voice based arena.It provides a comprehensive review
of the many different aspects of postpaid voice revenue streams from
the perspective defined by the GRAPA Standards, Practices and
Benchmarks. This includes an exploration of:
| Underlying functions and
assumptions about the role of each system |
| Review of each of these systems
from within the context of a "revenue stream" and enforced via a
consistent "billing architecture" |
| Consideration of the GRAPA
Standards defined forensics, and risk assessment techniques for
each of these areas |
| Examination of the GRAPA
Standard controls defined for each with a mapping of these
controls to existing systems, approaches |
| A tough, no nonsense appraisal
of the cost vs value of these alternate approaches |
| Consideration of migration /
evolutionary paths for the "right-sizing" of these activities .
|
What this course will show is
that there are many low cost, highly effective approaches to the
assurance of revenues in these areas that many carriers miss simply
because they are not clearly focused on what they are trying to
accomplish in the assurance area. Material to be covered will
include:
Mediation Systems – Operations, Controls and Assurance
|
Understanding CDRs , what they are, how they are made, how they
are used |
|
Techniques for CDR diagnosis and management
Assurance and controls for CDR generation, transport and
processing Mediation systems – Operations, Controls and Assurance
|
|
What is a mediation system? How does it work?
|
|
Key operational characteristics
|
|
Key controls and assurance issues
|
|
The Major Mediation controls (I/O, FSEC, Aging, Change Control)
|
Postpaid Billing Systems – Operations, Controls and Assurance
|
What is a postpaid billing system? How does it work?
|
|
Key operational characteristics o Key controls and assurance
issues |
|
The Major Postpaid billing controls (I/O, FSEC, Aging, Change
Control, Daily processing, Cycle processing, Pre-rating, Rating,
Credit management, Set Fees Management, Revenue Recognition,
Re-rating, Bill Cycle Audits, Customer Identity Management,
Rate/Service Plan Management) |
Interconnect Billing Systems – Operations, Controls and Assurance
|
What is an interconnect billing system? How does it work?
|
|
Key operational characteristics
|
|
Key controls and assurance issues
|
|
The Major interconnect billing controls (I/O, FSEC, Aging, Change
Control, Daily processing, Cycle processing, Pre-rating, Rating,
Credit management, Set Fees Management, Revenue Recognition,
Re-rating, Bill Cycle Audits, Customer Identity Management,
Rate/Service Plan Management, Interconnect Partner Management,
Settlement Management , Routing Assurance, Margin Assurance, Fraud
Risks) |
Postpaid Roaming Billing Systems – Operations, Controls and
Assurance
|
What is a postpaid roaming billing system? How does it work?
|
|
Key operational characteristics
|
|
Key controls and assurance issues
|
|
The Major postpaid roaming billing controls (I/O, FSEC, Aging,
Change Control, Daily processing, Cycle processing, Pre-rating,
Rating, Credit management, Set Fees Management, Revenue Recognition,
Re-rating, Bill Cycle Audits, Customer Identity Management,
Rate/Service Plan Management, Interconnect Partner Management,
Settlement Management , Routing Assurance, Margin Assurance, Fraud
Risks) |
Collections, Credit and Dunning – Operations, Controls and
Assurance
|
What are the collections, credit and
dunning processes? How do they work?
|
|
Key operational characteristics
|
|
Key controls and assurance issues
|
|
The Major collections, credit and
dunning processes and controls (Billing and Aging Reporting,
Aging Controls and Alarms, Credit Risk Forensics, Credit
Assessment and Controls, Credit Policies and Enforcement ) |
Fraud Management
Principles coverage includes:
|
The Fraud Management Lifecycle
|
|
Fraud Management Forensics,
Controls, Corrections and Compliance |
|
Fraud KPI's |
|
Fraud Management
Systems
|
|
GSM Association / GRAPA Fraud
Catalog |
|
Phreaking |
|
Simboxes |
Key Concepts:
Principles of operation, forensics,
risk assessment, rationalization of cost controls, standard GRAPA
controls, GRAPA benchmarks and alternative assurance approaches for
the following domains (Mediation, Postpaid Billing, Interconnect (Offnet
and International), Postpaid Roaming, Collections, Credit and
Dunning, Fraud Management). Line of business (operational,
organization, business model, margins) for Interconnect (Domestic/Foreign:Offnet/International),
Postpaid Roaming. Postpaid Voice. Principles of Fraud Management
within GRAPA framework/guidelines, GSM Association / GRAPA Fraud
Catalog. The GRAPA FRAUD TREE. Operaitonal knowledge of phreaking
and SIMBOX management.
GRAPA
Certification Credit
Successful completion of this course,
testing and experience verification will result in the student being
awarded GRAPA
Competency Credit for the following areas from the GRAPA "Body of
Knowledge":
|
□ |
Principles of Mediation
Operations (Functions, Forensics, Controls) |
| □ |
Principles of Postpaid
Billing ( Functions, Forensics, Controls) |
| □ |
Principles of Interconnect
Billing ( Functions, Forensics, Controls) |
| □ |
Principles of Postpaid
Roaming Billing ( Functions, Forensics, Controls) |
| □ |
LOB Principles -
Interconnect Voice (Domestic/Foreign : OFFNET/International)
|
| □ |
LOB Principles - Postpaid
Voice (ON NET) |
| □ |
LOB Principles - Postpaid
Roaming Voice |
| □ |
Principles of Collections,
Credit and Dunning Management |
| □ |
Fraud Management -
Principles of Operation and Organization |
| □ |
Fraud Management - SIMBOX
|
| □ |
Fraud Management - Phreaking
|
| □ |
Fraud Management - Fraud
Management Systems |
| * |
LOB Principles - Line of
Business Knowledge including Revenue Streams, Operations,
Business Models and Margin Analysis |
Prerequisite:
RA900, RA901
are
required before students can take this class
This class is prerequisite to RA903,
RA904 and many advanced courses.
click here for Upcoming Events |
|
|
|
