Revenue Assurance Manager's Workshop

GRAPA’s Revenue Assurance Manager’s Workshop is a three-day course focused on the systematic implementation of a professionalized and optimized RA department. It provides managers with a comprehensive introduction to the GRAPA standards-based approach to the revenue assurance function, and it presents a step-by-step guide to the gradual, but effective, migration of existing RA team activities to be in better alignment with the strategic goals and objectives of the organization.

The workshop begins with a one-day executive briefing on GRAPA’s revolutionary Revenue Assurance Governance - RAG101. Students will learn the three major functional responsibilities of RA (forensics, corrections and compliance) and the industry standard methods for assigning scope and responsibility, measuring effectiveness, and tracking the cost of assurance activity directly against the financial benefits.

The final two days comprise the Manager’s Workshop - RMW101 and RMW102. Here we will provide you with a comprehensive review of the different dimensions and disciplines required to establish, manage, and increase the effectiveness of the revenue assurance department. We will review politics, budgeting, HR management, goal-setting, objectives, KPI’s, and strategic placement and development of the RA department.

This course provides Revenue Assurance Managers with:

The latest proven innovations from RA managers around the world
Techniques for enhancing the effectiveness of the RA department
Roadmaps for expanding the scope of the Revenue Assurance function
Proven techniques to greatly improve the position of the RA department in the eyes of top management

With the knowledge gained from this class, your work will finally feel justifiable. You will feel like you are actually getting something worthwhile accomplished, and you will be able to empower others to do the same. Attending this course will also allow you to meet and converse with other telecoms professionals from around the world. This is an extraordinary opportunity to collaborate with other executives in the field and clearly see how revenue assurance is vital to the success of the telco.

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Who Should Attend?

RA managers and experienced RA professionals
Audit Professionals, organizational consultants, risk managers
Finance managers, CFOs, controllers
Top executive management team

RA Manager's Workshop: At a Glance

This three-day course provides RA professionals with proven techniques to solidify and strengthen your department. After learning the Revenue Assurance Governance Model, you will learn how to effecively manage your department and make its presence known and respected within the telco. Learn how to give your department the respect, power, and recognition it deserves!

	RA Governance 101: Mastering Governance	RA Managers Workshop 101: Mastering Position	RA Managers Workshop 102: Mastering Team
Opening Session	NGN Telcos/ Last Gen. Governance	The Intrapreneurial Approach to RA	Your team and the GRAPA framework
Morning Session	NGN Governance: The Revenue Reality	Marketing, Selling and Promoting RA	Working with HR
Late Morning Session	Margin, Forecast & Variance Controls	Getting Funding and Building Partnerships	Training and Rotation Schedules
Afternoon Opening	Domains and Revenue Mapping	Managing Competitors	Assignation and Designation
Afternoon Session	Confidence Assignation	Dealing with vendors and consultants	Tracking results and mapping to the RAG
Late Afternoon Session	RA Postures: Patrol, Panoptic, Plenary	SWOT Analysis	Building an Intrapreneurial Team
Closing Session	Functional Reporting and Relevance	Winning and Keeping Budget	Organizing Training, Cross-training

*The Revenue Assurance Manager's Workshop is a sub-course of the 5-day Executive Revenue Assurance (XRA) program. Participants can either enroll in the 5-day program for Master-level Certification, or they can attend one of the sub-courses.

Build a Powerful
RA Team

Revenue Assurance Management does not have to be an elusive, undefined, unpredictable discipline. With the right knowledge, practice, and techniques, revenue assurance departments can be effecively managed in order to implement the necessary controls, secure revenue streams, and increase the organization’s top line.
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RAG101: Mastering Governance: This is an executive briefing session designed for RA managers interested in learning how to use GRAPA’s Revenue Assurance Standards and Governance Model to give them proven techniques for gaining top management buy in and support for the expansion of the revenue assurance function. Change top management’s understanding of the role of revenue assurance in strategic decision making. Make revenue assurance a critical asset to the CEO and CFO.
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RMW101: Mastering Position: On the first day of the Workshop, students will study common rationalization models and their impact on KPIs as well as alternative funding methods. Students will also be introduced to the Intrapreneurial Model of RA department management, including the designation of “clients,” “competitors,” and “investors” within the department, marketing and public relations for the RA group, and budgeting and budget management.
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RMW102: Mastering Team: During this class, we will teach you how to define roles and responsibilities, recruit RA team members, develop training strategies, create an appealing career path, and manage retention and promotion. The key to this class is the review and establishment of standard industry practices and proven approaches for creating a revenue assurance-based corporate culture and making revenue assurance everyone’s business, and for working with operational managers and related departments and making yourself a critical part of their team and their success.
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Our Promise

Students who take the training seriously, participate enthusiastically in activities, and pass the certification exams will be able to perform all practical applications listed under each course description.

Certification

Students with verified work experience and who successfully complete the curriculum and pass the tests will attain 3 days credit towards Master Certification. All students who successfully complete the tests will receive a Certificate of Completion for the Manager’s Workshop curriculum.